These Terms & Conditions of Booking apply to all photography sessions and Collections booked with MANAWA.



They are provided so that you know exactly what you are booking, what is required from you, and how cancellations, rescheduling and payments are handled.

By making a booking with MANAWA, you confirm that you have read and accepted these Terms & Conditions.

1. Booking Your Session

Your session date is reserved exclusively for you once the required session fee or deposit has been received.

The session fee covers the reservation of your chosen date, as well as the time and preparation required by MANAWA before your session.

Your booking is personal to you and cannot be transferred to another person without prior agreement from MANAWA.

The session, Collection or experience you book will be as described at the time of booking.

Any artwork, digital images, albums or additional products not specifically included in your chosen booking are purchased separately.

2. Session Fees

Session fees are payable at the time of booking unless otherwise agreed in writing.

Because your session date is reserved specifically for you, the session fee is not refundable simply because you change your mind or no longer wish to attend.

Where you need to change your date, MANAWA will always try to help wherever reasonably possible. Rescheduling is dealt with separately under these Terms.

Nothing in these Terms removes any rights or remedies you may have under applicable New Zealand law.

3. Cancellation by You

We understand that circumstances can change. If you need to cancel your booking, please contact MANAWA as soon as possible.

When you cancel, the date that has been reserved for you may no longer be available to another client, particularly where cancellation occurs close to your session. MANAWA may therefore retain the applicable session fee or cancellation amount set out below to reflect the costs and losses associated with the cancellation.

Individual Photography Sessions

If you cancel an individual session, the session fee will normally be retained.

This reflects the time reserved for you, preparation already undertaken, studio costs and the loss of the opportunity to offer that date to another client.

Where cancellation occurs sufficiently far in advance, MANAWA may, at its discretion, offer to transfer the session fee to another available date.

Any such transfer is subject to availability and is not guaranteed.

Cancellation Close to Your Session

If you cancel shortly before your scheduled session, the session fee will normally be retained and may not be transferred to another date.

This is because the closer the cancellation is to the session date, the less opportunity MANAWA has to offer that appointment to another client and recover the associated costs.

Where exceptional circumstances arise, MANAWA may consider the individual circumstances and will always act reasonably.

4. Rescheduling

If you need to change your session date, please contact MANAWA as soon as you know.

We understand that life happens and will always do our best to find another suitable date.

Rescheduling is subject to availability.

A request to reschedule is different from cancelling a booking. Where MANAWA agrees to transfer your booking to another date, the original booking remains in place until the new date has been confirmed.

Repeated or short-notice rescheduling requests may not be possible and may be treated as a cancellation where MANAWA is unable to reasonably accommodate the request.

5. Newborn Sessions

Newborn sessions are planned around your baby's expected arrival rather than a fixed date immediately after booking.

Once your baby arrives, please contact MANAWA as soon as reasonably possible so that your session can be arranged within the appropriate newborn window.

If your baby arrives earlier or later than expected, MANAWA will work with you to find the most appropriate available session date.

Newborn sessions are intentionally flexible and allow time for feeding, changing, settling and cuddling.

6. All-Inclusive Collections

Where you purchase an All-Inclusive Collection containing multiple sessions, your Collection is treated as one purchase.

The Collection price and payment arrangements will be confirmed at the time of booking.

If you cancel an All-Inclusive Collection, the following cancellation structure applies, subject to any rights you may have under New Zealand law.

Cancellation more than one month before the first scheduled session

MANAWA may retain a $299 session fee to cover the booking, preparation and costs associated with securing your Collection.

The remaining balance will ordinarily be refunded.

Cancellation less than one month before the first scheduled session

MANAWA may retain 50% of the total Collection price to reflect the costs, preparation, reserved dates and potential loss associated with the cancellation.

The remaining 50% will ordinarily be refunded.

Cancellation less than 14 days before a scheduled session

No refund will ordinarily be provided.

Where one or more sessions within an All-Inclusive Collection have already taken place, any cancellation or refund will take into account the services already provided, products or services already supplied, costs incurred and the terms of the Collection.

MANAWA may also consider exceptional circumstances individually.

These cancellation provisions are intended to reflect the genuine costs and losses that may arise when a Collection is cancelled and do not limit any rights that cannot legally be excluded under New Zealand law.

7. Failure to Attend

If you do not attend your scheduled session and have not contacted MANAWA beforehand, this will be treated as a cancellation.

The applicable cancellation fee will therefore apply.

If you are delayed on the day of your session, please contact MANAWA as soon as possible.

8. Illness

Please do not attend your session if you or anyone attending with you is experiencing symptoms of a contagious illness.

Contact MANAWA as soon as possible and we will discuss the safest option.

Where reasonably possible, MANAWA will work with you to reschedule a session affected by illness.

For newborn sessions, the health and wellbeing of your baby and family will always take priority.

9. Cancellation or Rescheduling by MANAWA

MANAWA will make every reasonable effort to provide your session as booked.

In the unlikely event that MANAWA needs to cancel or reschedule a session due to illness, emergency, equipment failure, studio circumstances or another event outside reasonable control, we will contact you as soon as possible.

Where possible, an alternative date will be offered at no additional charge.

If MANAWA is unable to provide the service you have paid for and no reasonable alternative can be agreed, any refund or other remedy will be dealt with in accordance with your rights under applicable New Zealand law.

10. Payment

All booking fees, Collection payments and other agreed charges must be paid by the date specified by MANAWA.

A booking is not confirmed until the required payment has been received.

Prices are those quoted at the time of booking and will be confirmed before payment is taken.

MANAWA reserves the right to decline or cancel an unconfirmed booking where payment has not been received within the agreed timeframe.

11. Payment Plans

MANAWA may offer interest-free in-house payment plans for eligible clients.

Where a payment plan is offered:

The payment amount, frequency and duration will be agreed in writing before the plan begins.

Payments will be processed using the agreed payment method.

You are responsible for ensuring sufficient funds are available on each scheduled payment date.

A missed or declined payment may result in an administration or late fee where this has been agreed with you in advance.

MANAWA may pause further services or the release of products or digital images where an account is overdue.

Products and digital images will not ordinarily be released until the applicable balance has been paid in full, unless otherwise agreed in writing.

The payment plan does not transfer ownership of unpaid products or digital files to you.

Any cancellation or refund relating to a payment plan will be considered in accordance with the underlying booking, these Terms and Conditions and applicable New Zealand law.

12. Artwork & Custom Products

Artwork, albums and other products ordered from MANAWA are individually selected and custom-made for you.

Orders are confirmed following your viewing and selection process.

Once a custom order has been confirmed and production has commenced, it cannot ordinarily be cancelled simply because you have changed your mind.

Where a product is faulty, damaged, does not match the agreed order or otherwise fails to meet applicable New Zealand consumer guarantees, MANAWA will address the issue in accordance with your legal rights.

Production timeframes will be discussed or confirmed when your order is placed.

13. Changes to Products or Services

MANAWA may occasionally need to make reasonable changes to products, suppliers, materials, availability or processes.

Where a significant change affects an order or booking, MANAWA will communicate this with you and work with you to find an appropriate solution.

14. New Zealand Consumer Law

MANAWA operates in accordance with applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

The Consumer Guarantees Act provides guarantees relating to services, including that services will be carried out with reasonable care and skill and, where applicable, be fit for a particular purpose. Where those guarantees are not met, consumers may have rights to a remedy depending on the circumstances.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right, remedy, guarantee or liability that cannot legally be excluded or modified.

15. Privacy

MANAWA collects and uses personal information necessary to process bookings, communicate with clients, provide photography services, process payments, manage orders and maintain appropriate business records.

Personal information will be handled in accordance with the New Zealand Privacy Act 2020 and MANAWA's Privacy Policy.

For information about how your personal information is collected, stored and used, please refer to the MANAWA Privacy Policy.

16. Acceptance of These Terms

By completing a booking and paying the required booking fee or deposit, you confirm that:

• You have read and understood these Terms & Conditions of Booking.
• You understand that your session date is reserved specifically for you.
• You understand that cancelling your booking does not automatically entitle you to a refund of your session fee.
• You understand the cancellation and rescheduling provisions that apply to your booking.
• You understand that All-Inclusive Collections have separate cancellation provisions.
• You understand that custom artwork and products are subject to their own order terms.
• You understand that nothing in these Terms removes rights provided to you under applicable New Zealand law.

These Terms & Conditions apply to your booking together with any booking confirmation, quotation, Collection details or other written terms specifically provided to you by MANAWA.

MANAWA

Auckland, New Zealand

For any questions regarding these Terms & Conditions, please contact MANAWA before completing your booking

0064 9 9779922.